Knowledge base
New ticketCustomer Information
Instructions
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Using the Modem Signal Meter
Updated: Monday, March 20, 2023
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Satellite Pointing for fixed, (manual point) trailers and temporary fixed sites.
Updated: Tuesday, March 21, 2023
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Iridium Extreme Dialing Instructions
Updated: Wednesday, February 17, 2021
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Iridium Extreme Troubleshooting
Updated: Wednesday, February 17, 2021
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MES Deployment Procedure
Updated: Thursday, October 29, 2020
Installation
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Basic Installation Specification
Updated: Tuesday, March 21, 2023
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7.2 - Site Repair Checklist; Tools and Supplies
Updated: Tuesday, May 4, 2021 repair service manual excerpt supplies tools troubleshooting
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Section 2 - Qualifications
Updated: Wednesday, December 23, 2020 odn field services manual service manual excerpt
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Section 3 - Site Access and Security Protocols
Updated: Wednesday, December 23, 2020 odn field services manual service manual excerpt
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Section 4 - (4.1 - 4.5) - Site Survey and Selection
Updated: Wednesday, December 23, 2020 odn field services manual service manual excerpt site survey
Forms & Documentation
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Site Survey Form
Updated: Wednesday, February 17, 2021 installation survey tower site
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Installation Assessment Documentation
Updated: Tuesday, March 21, 2023 assessment installation
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RMA Request Form
Wednesday, February 17, 2021
Tech Updates
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Updating RX Frequencies on ODN Gen 2 Modem - as of March 25th, 2025
Updated: Thursday, March 27, 2025
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Update of mobile C-Com 7000 iNetVu antenna controllers to new satellite, Echostar 105- April 1st 2023
Updated: Friday, March 24, 2023 antenna controller c-com inetvu
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ODN Gen 2 Modem Indicator Light Meanings
Updated: Thursday, May 13, 2021
Manuals
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ODN Field Service Manual for ASSR Backhaul Solution
Friday, August 4, 2023 assr field service installation lte